Frequently Asked Questions (FAQs) – Digital Downloads and Content

Q: What type of products do you sell?

A: We offer digital downloads, including coloring pages, journals, recipes, and video content. This means you will receive digital files that you can download and use. You will not receive any physical products in the mail.

Q: Are all sales final?

A: Yes, all sales of digital downloads are final. Due to the nature of digital products, we do not offer returns, exchanges, or refunds once a purchase has been completed.

Q: How do I access my digital download?

A: After your purchase is confirmed, you will receive a download link. This link will allow you to download a zipped (.zip) file containing your digital product (typically PNG images, PDFs, or video files).

Q: How do I open a zipped (.zip) file?

A: Zipped files are compressed folders that contain your digital downloads. Here’s how to open them:

• Windows: Right-click on the zipped file and select “Extract All…” Follow the on-screen instructions to extract the files to a folder of your choice.
• Mac: Double-click on the zipped file. The files will automatically extract to the same location.
• Mobile Devices: You may need a third-party app to unzip files on your mobile device. Search your app store for “zip extractor” or “unzip tool.”

Q: Can I get a refund if I don’t like the product?

A: As stated, all sales are final. We encourage you to carefully review the product description before making your purchase.

Q: Do you offer physical copies of your products?

A: No, we only offer digital downloads.

Q: What if I have trouble downloading my file?

A: If you experience any issues downloading your file, please contact us immediately. We will do our best to assist you.

Q: Are your videos for entertainment or professional advice?

A: Our videos are for entertainment purposes only. They should not be considered professional advice.

Q: I have allergies. Can I use your recipes?

A: We are not responsible for any allergic reactions or health issues that may arise from using our recipes. Please carefully review the ingredients and consult with your doctor or a registered dietitian before making any dietary changes.

Q: I want to start a new diet, based on your videos, what should I do?

A: Before making any dietary changes, please consult with your doctor or a registered dietitian. They can provide personalized advice based on your individual health needs. We are not responsible for any health issues that may arise from following our recipes or dietary suggestions.

Q: Can I share my digital downloads with others?

A: No, our digital downloads are for personal use only and may not be shared or distributed.

Disclaimer:

• All sales are final. No returns or exchanges are accepted.
• Our products are digital downloads and will not be shipped physically.
• Please consult with a doctor or registered dietitian before making any dietary changes. We are not responsible for any allergic reactions or health issues.
• Our videos are for entertainment purposes only.